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Legal

Terms of service

Last updated: 12 June 2026

1. The agreement

These terms are a contract between Pending confirmation: [BrushDesk Ltd, company number TBC] (“BrushDesk”, “we”) and the business that opens a BrushDesk account (“your firm”, “you”). By creating an account you confirm you are acting in the course of business — BrushDesk is business software, not a consumer service — and that you have authority to bind your firm.

2. The service

BrushDesk is a job-management platform for painting and decorating businesses: estimating, quoting, job management, scheduling, invoicing, customer payments and workforce management. Each firm gets its own isolated workspace; you control who you invite and what role they hold.

3. Accounts and access

  • Keep your sign-in credentials secure. You are responsible for activity under your firm's accounts.
  • Information you give us (firm details, VAT status, billing email) must be accurate and kept up to date.
  • You must be 18 or over to hold an account.

4. Subscriptions, trials and billing

  • Pricing is per seat, by role, on the plan and at the prices shown in the product at the time you subscribe. Prices are in GBP Pending confirmation: [VAT treatment TBC — pending accountant confirmation].
  • Free trial — new firms get a 14-day trial with no card required. When the trial ends without a subscription, the workspace becomes read-only; your data is retained and you can subscribe to pick up where you left off.
  • Payment is collected by Stripe on a recurring basis (monthly or annual). Seat changes are reflected in your next charge.
  • Failed payments — we will retry and notify you. If payment remains overdue, access may become read-only until the balance is settled.
  • Price changes — we will give at least 30 days' notice by email before a price change takes effect on your subscription.

5. Customer payments through Stripe

  • Card payments from your customers are processed through your firm's own Stripe account, connected to BrushDesk. Stripe's own terms apply to that account, and Stripe's processing fees are charged by Stripe.
  • BrushDesk charges a platform fee on card payments, shown in the product before you connect and on your payments settings page.
  • The contract for the decorating work — and for any quote, invoice or refund — is between your firm and its customer. BrushDesk is not a party to it and does not hold client money.

6. Your data

  • Your firm owns the business data it enters into BrushDesk. You grant us the licence needed to host, process, back up and display it — solely to provide the service.
  • We process personal data as described in our privacy policy; where we act as your firm's processor, a data processing agreement is available on request.
  • You are responsible for the lawfulness of the data your firm uploads — including having the right to store your customers' details and to send them invoices, quotes and payment reminders.
  • On cancellation you can export your data; we delete it 30 days after account closure, except records we must keep by law.

7. Acceptable use

You must not:

  • use the service for anything unlawful or fraudulent;
  • attempt to access another firm's data or circumvent security controls;
  • resell or white-label the service without our written agreement;
  • use the service to send spam or unlawful marketing;
  • overload, probe or disrupt the platform (including automated scraping).

We may suspend access immediately for serious or persistent breaches.

8. Availability and support

We aim to keep BrushDesk available around the clock and to schedule maintenance outside UK working hours, but we do not guarantee uninterrupted availability. Support is provided by email during UK business hours.

9. Intellectual property

BrushDesk — the software, design and brand — belongs to us or our licensors. If you send us feedback or suggestions, we may use them without obligation.

10. Liability

  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.
  • Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data beyond the restoration of our most recent backup.
  • Our total liability in any 12-month period is capped at the subscription fees your firm paid us in that period.
  • BrushDesk produces figures (VAT, CIS, totals) from the data your firm enters. You remain responsible for the accuracy of your quotes, invoices, and tax filings.

11. Termination

  • You can cancel at any time from your billing settings; the subscription runs to the end of the period already paid.
  • We may terminate for material breach that is not remedied within 14 days of notice, or immediately for serious misuse (section 7).
  • Section 6 (your data) explains what happens to your data after closure.

12. Changes to these terms

We may update these terms as the service evolves. For material changes we will email account owners at least 30 days before they take effect; continuing to use the service after that date means the new terms apply.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that firms based in Scotland or Northern Ireland may bring proceedings in their local courts.